This article explains how to remove the second piece of the charger from the charging port.
You will need to remove this piece if you are receiving a replacement charger or if you need to insert a USB adapter cord.
The magnetic charger has two separate pieces: the actual charging cord and the magnetic base piece. The charger cord connects to the base piece that is directly inserted into the device’s charger port.
The base is the piece that is removable. You may pull the base piece out of the device as shown below. Once this piece is removed, you can insert a replacement charger or USB adapter cord.
If you have any questions, concerns, or are unable to remove the charger, please call our toll-free number at 888-274-2742 or schedule a call with us at the following link: Schedule a Call with Tech Support.