We're sorry to hear about your loved one and understand losing someone close is never easy. We have made our communication device return process as simple as possible for those looking to return their loved one's device. Contact Lingraphica either by phone at 888-274-2742 or by completing the Contact Us Form to let us know that you'd like to return the device. We will confirm your shipping address and ship out a box to you to the return the device free of charge. Pack the device in the box and attach the return label that accompanied the box. Either schedule a pickup with UPS or drop the box off at a local UPS store or Drop-off Box. If the device is still in decent working condition, it will be given to someone who is on our donation list.